Frequently Asked Questions

If you book online, you must always wait for it to be confirmed by us. During opening hours, we aim to do this within one hour. The earlier you book, the more likely it is that the desired car will be available. We only guarantee a minimum rental class, not a make and type, but try to provide this.

Renters/drivers under 21 years of age can only rent A category passenger cars and K and L category vans. In addition, for renters/drivers under 24 years of age, the deductible amounts are doubled.

The rental rate includes VAT, insurance with standard deductible and driving the free kilometers. Excluded are the fuel costs, lowering of the deductible, extras and accessories, such as international coverage and additional drivers.

Yes, any car we rent out may be driven with a B driver's license, including all the cargo vehicles.

A security deposit must be paid to rent a car. The deposit depends on the type of rental car, length of rental period, age of the driver. The deposit can be reduced by lowering the deductible. A staff member can calculate this for you.

Deposit can be paid using your debit card or authorization on your credit card (Visa or Mastercard). For security reasons, we do not accept cash.

The car is all-risk insured (in-house) incl. personal accident occupant insurance, but you do have to pay a deductible in case of damage on a case-by-case basis if you return the rental car with damage that was not present upon pickup.

Een dagdeel is alleen mogelijk voor bestelwagens en kan van van maandag t/m zaterdag van 8.00 tot 13.00 uur, van 13.00 tot 17.00 uur of van 17.00 uur tot de volgende dag 8.00 uur. Op zaterdag is het laatste dagdeel alleen in Leiden en Haarlem mogelijk. Een dag is 24 uur en kan voor personenauto's op elk moment binnen de openingstijden beginnen. Voor vrachtvervoer begint en eindigt dit op bloktijden 8.00, 13.00 of 17.00 uur. Op zaterdag moeten de bussen om 8.00 uur terug zijn. Het complete overzicht vind je hier.

You may take our rental cars to almost all countries in Europe. You must notify us of this in advance, including the countries to be visited. In addition, you are required to take out foreign replacement transportation insurance. Click here for more information and the admitted countries and conditions.

First of all, you absolutely must not start the engine. If necessary, push the car to another spot. Call +31 88 99 60 111. Outside our opening hours, you will be transferred to the emergency center. They make sure the tank is emptied so you can get the right fuel to continue the trip.

Costs and any resulting engine damage are the sole responsibility of the renter/driver.

The ticket or penalty notice is initially sent to us. In many cases, we send a notice of objection with the details of the renter/drivers, and then CJIB sends the penalty notice to that person. You will receive an invoice from us for a €12.10 incl. VAT (€10.00 excl. VAT) administration fee. In other cases, the penalty amount will be passed on to you with an increase of the €12.10 administrative fee. Make sure that you always pay only the invoice amount to us.

Of course, the car may be returned clean, but this is not required. However, cleaning fees will be charged if the car is more dirty than would be expected with normal and reasonable use.

This can be done after consultation. In some cases, renting a specific car for longer may become difficult, but we will of course find a suitable solution. For longer rentals, you do have to come and pay a deposit at the location. If you return the car earlier, you only pay for the days rented with the corresponding rate, provided it does not differ by more than a week from the number of days booked.

No, there is absolutely no smoking allowed. A subsequent renter is also likely to want to drive a fresh car.

The rental car always come with a full tank. The Leiderdorp location has its own gas station. This means that you don't have to refuel the car yourself, as we can do it for you. We charge the national recommended fuel price for that day for this with a surcharge of €0.20 per liter. Our Leiden, Alphen and Amsterdam locations do not have their own fuel pump. We therefore ask you return the vehicle fully refueled. In addition, we ask that you show or leave the fuel receipt in the car. If it is not possible for you to do so, we will refuel the vehicle for you. In Leiden, Alphen and Amsterdam, we charge € 9.00 for this refueling service. See also the Fueling service page.

We ask that you pay the deposit by debit card. This also means that the final bill and refund of the balance of the deposit will not be made in cash at the counter. We don't hold your money unnecessarily! Therefore, we refund the remainder of the deposits every evening (Mon-Fri). So if you return the car before 17:30 (Mon-Fri), the payment will be made to you on same day. If you return the car after 17:30, it will be included with the next day's payment. If the vehicle is returned Friday after 17:30, then the payment will take place on Monday. The bank does not process payments on weekends. NOTE! Processing at the bank can take up to 3 business days.

Yes, you can then deposit the key in the key safe next to the entrance. Because we cannot immediately inspect the car, you remain responsible for damage and/or theft until 2 hours after opening times.

In most cases, this is not possible. This is only possible after consultation and with permission of the location where the car is rented, but only at one of the locations listed on this site.